Hi! I'm Linda, the secretary. Welcome to the Wellness Centre. Please choose a model to follow for your care.
[[Stepped Care Model 1.0->Stepped Care Model 1.0]]
[[Stepped Care Model 2.0->Stepped Care Model 2.0]]
<img src="https://images.unsplash.com/photo-1501960127667-9d62e0e2fca9?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1275&q=80" width="1200" height="1000">
Linda: Welcome to the Stepped Care Model 1.0 Clinic! How can I help you?
[[Ask for intake appointment->Intake Appointment1]]
[[Ask to see a counsellor->Can I see a counsellor]]
[[Ask for resources->Resources1]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">Linda: Welcome to the Stepped Care Model 2.0 Clinic!
[[Proceed to intake room->Intake Room]]
[[Ask for resources->Resources]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">Hi! I'm Sherry, the intake nurse. Welcome to the intake office! How can I help you?
[[Explain how you're feeling->Help]]
<img src="https://images.unsplash.com/photo-1565828052994-aa2276b131a0?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=2700&q=80" width="1000" height="1000">Sherry: That sounds rough, I'm sorry you're feeling this way. I trust you know how you are feeling. These are the resources I think will help you the best right now. We'll slot you in as soon as possible with the appropriate professionals.
[[Proceed to a professional later in the week->Professional]]
<img src="https://images.unsplash.com/photo-1565828052994-aa2276b131a0?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=2700&q=80" width="1000" height="1000">Linda: All right! Here are some pamphlets and brochures with some options for you! Feel free to come back when you feel comfortable!
[[Come back later->Intake Room]]
<img src="https://images.pexels.com/photos/623046/pexels-photo-623046.jpeg?cs=srgb&dl=abundance-achievement-advertising-bank-623046.jpg&fm=jpg" width="1000" height="1000">This route brought you right to what you needed, whether it's counselling, medication or just someone to vent to on a one-off appointment. The intake staff trusted what you told them, leading you right to the appropriate resource.
If you've tried both models, this is the end. If you haven't, proceed to the Stepped Care Model 1.0
[[Stepped Care Model 1.0->Stepped Care Model 1.0]]Linda: Sorry, our counsellors are booked solid for the next few weeks. You'll have to set up an intake appointment first, so we can learn a little more about your situation.
[[Set up an intake appointment->Intake Appointment1]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">Linda: Here's some pamphlets and stuff. Hopefully one of them helps!
[[Come back another time->Stepped Care Model 1.0]]
<img src="https://images.pexels.com/photos/623046/pexels-photo-623046.jpeg?cs=srgb&dl=abundance-achievement-advertising-bank-623046.jpg&fm=jpg" width="1000" height="1000">Linda: All right, we can set up an intake appointment for you. It's currently pretty booked up, so the first possible date for an appointment is Jan 29 at 11 a.m.
[[That appointment doesn't work for me, I have a class then->NextTry]]
[[Skip class for appointment->Skip class for appointment]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">You've been feeling pretty down for the past few months or so. You feel alone, the future looks bleak. You decide to get some guidance on your mental health as soon as you get back to school on Jan 3.
[[Go to the Wellness Centre->Door to Wellness Centre]]
<img src="https://images.unsplash.com/photo-1552858725-a19e7fcd3ac4?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1234&q=80" width="1000" height="1000">Linda: OK, if you can't make that appointment the next one available is Feb 3 at 10 a.m. Is that all right?
[[Yes->February3rd]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">You decide to skip your class for the appointment, but it makes you more anxious since you know you're missing class time
[[Proceed to appointment->February3rd]]
<img src="https://images.unsplash.com/photo-1552858725-a19e7fcd3ac4?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1234&q=80" width="1000" height="1000">
Hi! I'm Sherry, the intake nurse. Welcome to the intake appointment. Tell me a little about how you feel, and we'll see what I can do to help you.
[[Explain how you feel->NextAppointment]]
<img src="https://images.unsplash.com/photo-1565828052994-aa2276b131a0?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=2700&q=80" width="1000" height="1000">
Sherry: All right, I'm going to give you a few tips to do on your own at home for some personal self-care, and if nothing changes come back in a few weeks.
[[Go home and do self-care consistently->YesSelfCare]]
[[Go home and do self-care every now and then->NoSelfCare]]
<img src="https://images.unsplash.com/photo-1565828052994-aa2276b131a0?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=2700&q=80" width="1000" height="1000">It's now Feb 20, and things haven't gotten better but they haven't gotten worse. You decide to go back to the Wellness Centre for more help.
[[Go back to the Wellness Centre->IntakeAttempt2]]
<img src="https://images.unsplash.com/photo-1501960127667-9d62e0e2fca9?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1275&q=80" width="1000" height="1000">It's now Feb 20, and you feel worse than you did after leaving the Wellness Centre. You need to go back soon or you fear your mental health is just going to continue to snowball.
[[Go back to the Wellness Centre again->WellnessCentreAgain2]]
<img src="https://images.unsplash.com/photo-1501960127667-9d62e0e2fca9?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1275&q=80" width="1000" height="1000">Linda: Welcome! Oh? You were here a few weeks ago and told to come back? All right, we'll set you up with another intake appointment. How does Mar. 2 sound?
[[All right.->IntakeAGAIN]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">Linda: Welcome! You're feeling worse than when you were here before? All right, we'll get you into an intake appointment on Mar. 3, sound all right?
[[Yes->IntakeAGAIN]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">Sherry: All right, I remember seeing you a month ago. You've let me know how your mental health has been, and I'm going to send you to a school counsellor to see if they can help anymore. They will see you on Mar. 15.
[[Go home and wait for the appointment->Counsellor]]
<img src="https://images.unsplash.com/photo-1565828052994-aa2276b131a0?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=2700&q=80" width="1000" height="1000">Hi, I'm Simon, the counsellor. Welcome to my office. The intake nurse gave me a brief update on your situation, but why don't you tell me how you're feeling?
[[Explain how you're feeling->NextQ1]]
<img src="https://images.pexels.com/photos/834863/pexels-photo-834863.jpeg?cs=srgb&dl=man-sitting-on-chair-beside-table-834863.jpg&fm=jpg" width="1000" height="1000">Simon: How long have you been feeling this way?
[[A few months->Next2]]
[[I can't remember when it started->Next2]]
<img src="https://images.pexels.com/photos/834863/pexels-photo-834863.jpeg?cs=srgb&dl=man-sitting-on-chair-beside-table-834863.jpg&fm=jpg" width="1000" height="1000">Simon: Have you told anyone else about this?
[[No one except Wellness Centre Staff->Next3]]
[[A few close friends and family, as well as the Wellness Centre Staff->Next3]]
<img src="https://images.pexels.com/photos/834863/pexels-photo-834863.jpeg?cs=srgb&dl=man-sitting-on-chair-beside-table-834863.jpg&fm=jpg" width="1000" height="1000">Simon: Have you been doing anything to remedy this situation?
[[I was given some self-care stuff to do by the intake nurse->Next4]]
[[Not really, I haven't felt like doing some of the self-care options I was given->Next4]]
<img src="https://images.pexels.com/photos/834863/pexels-photo-834863.jpeg?cs=srgb&dl=man-sitting-on-chair-beside-table-834863.jpg&fm=jpg" width="1000" height="1000">Simon: All right, based on your situation, I'm going to prescribe you some meds for now. You may experience some of the side effects, and if nothing changes or the side effects are too much come back in a few weeks.
[[OK.->Afewweekslater]]
<img src="https://images.pexels.com/photos/834863/pexels-photo-834863.jpeg?cs=srgb&dl=man-sitting-on-chair-beside-table-834863.jpg&fm=jpg" width="1000" height="1000">A few weeks pass, the medication gives you occasional headaches and nothing else really changes. You're getting more stressed out because exams are about to start, and you've been working hard to finish your assignments for the end of the semester. You decide to go back to the Wellness Centre.
[[Back to the Wellness Centre->AlrightAgain]]
<img src="https://images.unsplash.com/photo-1552858725-a19e7fcd3ac4?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1234&q=80" width="1000" height="1000">Linda: Welcome! How are you today? We're very busy since exams are coming up, but there is an empty intake appointment for tomorrow.
[[You have class again, but you need this appointment so you take it->Neext]]
<img src="https://images.pexels.com/photos/2422286/pexels-photo-2422286.jpeg?cs=srgb&dl=woman-using-laptop-2422286.jpg&fm=jpg" width="1000" height="1000">Sherry: You went to the counsellor and your meds didn't work? All right, it must be pretty serious. I am going to send you to a psychiatrist, but they aren't available until Apr. 26.
[[All right.->Final]]
<img src="https://images.unsplash.com/photo-1565828052994-aa2276b131a0?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=2700&q=80" width="1000" height="1000">This model tries most basic methods first and scales up to more serious solutions like a psychiatrist. The problem is appointments can take a long time, especially in the early phases as every student with a mental health issue has to go through those steps. In this story, it took a whole semester, until the exam period was over for a student to get help when they began seeking it at the beginning of the semester.
If you've tried both models, this is the end. If not, proceed to the Stepped Care Model 2.0
[[Stepped Care Model 2.0->Stepped Care Model 2.0]]